FREQUENTLY ASKED QUESTIONS

FAQs

LightShow West Show Information
2019 SHOW DATES
Wednesday – September 25 | 7:00 am – 6:00 pm
Thursday – September 26 | 8:30 am – 5:00 pm
SHOW LOCATION
Los Angeles Convention Center
1201 South Figueroa Street
Los Angeles, CA 90015
Does it cost anything to access the exhibit hall?
No, the exhibit hall is FREE for qualified attendees* who register prior to the show. The pass gives you access to the exhibit hall and conference program.
Day of show registration is $50.

* A qualified attendee is a professional (such as architect, designer, engineer, energy consultant, facility manager or other end user) in the position to specify, purchase or influence the purchase of architectural, commercial or high-design lighting solutions. All registrants are reviewed prior to being accepted to attend the event. Day-of-show registration is $50 per person.
Does it cost anything to attend the conference sessions?
No, the conference sessions are FREE for qualified attendees* who register prior to the show. The pass gives you access to the exhibit hall and conference program.
Day of show registration is $50.

* A qualified attendee is a professional (such as architect, designer, engineer, energy consultant, facility manager or other end user) in the position to specify, purchase or influence the purchase of architectural, commercial or high-design lighting solutions. All registrants are reviewed prior to being accepted to attend the event. Day-of-show registration is $50 per person.
What is your admissions policy?
Admission to LightShow West exhibits and seminars is free for qualified attendees — professionals in a position to purchase or influence the purchase of lighting products, services and controls. Day-of-show registration is $50 per person. To protect our exhibiting companies, manufacturers of lighting products, controls or other lighting technologies who are not exhibitors must pay a non-exhibiting-manufacturer fee of $595 to be admitted to the show floor. Children under the age of 16, including infants in arms or strollers, are not allowed on the show floor.
What is a qualified attendee?
A qualified attendee is a professional (such as architect, designer, engineer, energy consultant, facility manager or other end user) in the position to specify, purchase or influence the purchase of architectural, commercial or high-design lighting solutions. All registrants are reviewed prior to being accepted to attend the event.
What education opportunities are available?
LightShow West offers two days of lighting education and solutions seminars, a keynote and on‑floor workshops. All sessions are free to qualified attendees* who registere prior to the show; day-of-show registration is $50 per person.

* A qualified attendee is a professional (such as architect, designer, engineer, energy consultant, facility manager or other end user) in the position to specify, purchase or influence the purchase of architectural, commercial or high-design lighting solutions. All registrants are reviewed prior to being accepted to attend the event.
What is the difference between a seminar and an on-floor workshop?
SEMINARS are learning opportunities offered in a classroom setting. Each 60-minute session caters to attendees from all experience levels to include fundamental (beginner) to advanced topics. Seminars carry a variety of education credits.
ON-FLOOR WORKSHOPS are 30-minute sessions located on the Exhibit Hall floor typically led by exhibitors. Workshops are available on a first-come, first-seated basis.
Do you offer education credits?
Sessions are submitted for qualifying education credits with AIA, BOMI, IDCEC, IEC, and LA-CES. (LCs may self-report for NCQLP LEUs)
Please check the Conference Sessions page to see which credits are available for each session.
When is the FREE networking reception and where will it be held?
The networking reception will be held on the show floor from 5:00-6:00 pm on Wednesday, September 25. More info
Do you have hotel recommendations?
Yes, LightShow West has secured blocks of rooms at a discounted rate for our attendees with several hotels.

PLEASE BE AWARE of unauthorized housing companies who claim to book hotel rooms and transportation for us. We do NOT work with outside companies to offer these services to our participants. Please ignore these pirating emails/calls and book only through the official show hotels on our site.
Where do I register on site?
On-site registration will be located inside the Kentia Hall entrance.
Registration hours:
Wednesday 7:00 am – 5:00 pm
Thursday 8:30 am – 4:00 pm
What time will on-site registration open?
On-site registration will be located in the Kentia Hall entrance and will open Wednesday, October 25 at 7:00 am and on Thursday, October 26 at 8:30 am.
If I pre-register, will I be required to show a photo ID to receive my badge at registration?
Yes, you will be required to show a photo ID to pick up your badge.
I am having trouble with online registration. Who do I contact for assistance?
Please contact our registration company, QMS, at 678‑341‑3001, or email lsw@prereg.net.
What is your cancellation policy?
Cancellation requests for refunds must be received in writing by 9/22/2017, and will be subject to a 25% cancellation fee. After this date, only substitutions will be accepted. Cancellation requests should be sent on company letterhead to QMS Services via PDF scan to lsw@prereg.net; Fax to 678-341-3099; or by post to this address:
QMS Services, Inc.
C/o LightShow West Registration
6840 Meadowridge Court
Alpharetta, GA 30005
How do I get to the Los Angeles Convention Center from LAX?
The LAX FlyAway® Bus service offers convenient regularly scheduled round‑trips, seven days a week, between LAX and Union Station ($8 each way).

See more information here www.lightshowwest.com/getting‑there

Is there a shuttle service available?
FREE round-trip shuttle bus service will be provided between Union Station and the Los Angeles Convention Center for LightShow West participants. The shuttle will run between the Patsaouras Transit Plaza at Union Station and the Figueroa Street entrance of the Los Angeles Convention Center. A LightShow West representative will be at the transit plaza to assist you.

See more information here www.lightshowwest.com/getting-there

Where can I park at the Los Angeles Convention Center and what is the cost?
Please find the Convention Center’s parking guide here www.lacclink.s3.amazonaws.com/doc/LA_Live_Parking_Info.pdf
Question not answered here? Contact us.
ATTENDEE QUESTIONS
BLAKE SWARTZ
Attendee Relationship Specialist
bswartz@exponation.net
EXHIBITOR QUESTIONS
JEANNE PHILLIPS
Sales Director
jphillips@exponation.net
CONFERENCE QUESTIONS
HELEN KANG
Conference Director
hkang@exponation.net
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