FREQUENTLY ASKED QUESTIONS
What is the cost to access the exhibit hall?
The exhibit hall is FREE for qualified attendees*. You will have to register for a pass which gives you access to the conference and exhibit hall.
What is a qualified attendee?
A qualified attendee is a professional (such as architect, designer, engineer, energy consultant, facility manager or other end user) in the position to specify, purchase or influence the purchase of architectural, commercial or high-design lighting solutions. All registrants are reviewed prior to being accepted to attend the event.
What education opportunities are available?
LightShow West offers six on‑floor workshops, 27 seminars, 16 roundtable sessions and a one‑day Controls Summit on October 12. All on‑floor workshops and seminars are free of charge to attendees who register online prior to the show; at-show registration is $50 per person. Roundtables are $25 per person, per session; and the Controls Summit is $195 per person.
What is the Control Systems Summit?
The Control Systems Summit is a four-part series held on Thursday – October 12, 2017. The summit fee is $195.
With the number of companies that manufacture controls on the rise and technology changing at breakneck speed, a controls revolution is upon us. From wireless controls to occupant sensing, the inaugural Control Systems Summit at LightShow West is your opportunity to stay up-to-date on this important part of the lighting industry. The Summit, consisting of four 60-minute seminars, which feature a number of continuing education credits, also includes a show floor tour (led by a system-agnostic guide) to visit many of the controls companies exhibiting at LightShow West.
What is the difference between a seminar and a roundtable session?
SEMINARS are learning opportunities offered in a classroom setting. Each 60-minute session caters to attendees from all experience levels to include Fundamental (beginner) to Advanced topics.
ROUNDTABLE SESSIONS offer the opportunity for peer‑to‑peer discussions and knowledge sharing about targeted topics as well as learning from an industry leader in an intimate, moderated environment. Each discussion, which lasts 60 minutes, is led by a facilitator, who has the responsibility of guiding the group in an engaging and productive sharing of information. Seating is limited for these sessions – a maximum of 12 people, including the facilitator(s). LightShow West 2017 will include 16 Roundtable sessions.
LightShow West strives to provide a unique forum for professionals to discuss and exchange ideas free from commercial content. To safeguard the integrity of the LightShow West education program, presenters are prohibited from using this opportunity as a platform for the overt promotion of their company, products or services.
NOTE: Roundtable seats are limited to Qualified Attendees only (End Users, Integrators/Installers, Ad Agencies, Brands and those who are in a position to purchase or influence the purchase of digital signage). Vendors and Non-Exhibiting Suppliers are prohibited from attending these sessions.
All LightShow West seminars and roundtables carry a variety of CEUs.
Who are LightShow West's recognized and distinguished faculty?
LightShow West Distinguished Faculty members and Recognized Faculty members have contributed to the advancement of professional education in the lighting industry through their presentations at Exponation’s lighting events, including LightShow West and LED Specifier Summit.
For LightShow West educators to qualify as Distinguished Faculty and Recognized Faculty members, their presentations must meet the high standards set by LightShow West and its educational committees and the expectations of LightShow West attendees as evidenced by high marks on speaker evaluations for:
1. Presenter’s Knowledge,
2. Presenter’s Effectiveness and
3. Presentation Content.
Where is first aid located?
First aid is located in the South Hall Lobby. The office can be reached by phone at 213‑741‑1151 ext 5136.
Where should I stay for LightShow West?
For complete hotel information go to www.lightshowwest.com/hotels.
When is the FREE networking reception and where will it be held?
The reception will be held on the show floor from 5-7pm on Wednesday, October 11.
I am having trouble with online registration. Who do I contact for assistance?
Please contact our registration company, QMS, at 678‑341‑3099.
Where will I be able to register onsite?
Registration will be located inside the Kentia Hall entrance.
What time will on-site registration open?
Registration will open both days at 8:00 am.
If I pre-register, will I be required to show a photo ID to receive my badge at registration?
Yes, you will be required to show a photo ID to pick up your badge.
How do I get to the Los Angeles Convention Center from LAX?
The LAX FlyAway® Bus service offers convenient regularly scheduled round‑trips, seven days a week, between LAX and Union Station ($8 each way).
See more information here www.lightshowwest.com/getting‑there
Is there a shuttle service available?
FREE round-trip shuttle bus service will be provided between Union Station and the Los Angeles Convention Center for LightShow West participants. The shuttle will run between the Patsaouras Transit Plaza at Union Station and the Figueroa Street entrance of the Los Angeles Convention Center. A LightShow West representative will be at the transit plaza to assist you.
See more information here www.lightshowwest.com/getting-there
Where can I park at the Los Angeles Convention Center and what is the cost?
Please find the Convention Center’s parking guide here www.lacclink.s3.amazonaws.com/doc/LA_Live_Parking_Info.pdf
What is your admissions policy?
ADMISSIONS POLICY: Admission to LightShow West exhibits and seminars is free for qualified attendees — professionals in a position to purchase or influence the purchase of lighting products and controls. Access to Roundtable Discussion Groups requires a $25 fee per seat with online registration in advance of the show. At-show registration is $50 per seat. The one-day Controls Summit is $195.
To protect our exhibiting companies, manufacturers of lighting products, controls or other lighting technologies who are not exhibitors must pay a non-exhibiting-manufacturer fee of $500 to be admitted to the show floor.
Children under the age of 16, including infants in arms or strollers, are not allowed on the show floor.
What is your cancellation policy?
PAID SESSION CANCELLATION POLICY
Cancellation requests for refunds must be received in writing by 9/22/2017, and will be subject to a 25% cancellation fee. After this date, only substitutions will be accepted. Cancellation requests should be sent on company letterhead to QMS Services via PDF scan to firstname.lastname@example.org; Fax to 678-341-3099; or by post to this address:
QMS Services, Inc.
C/o LightShow West Registration
6840 Meadowridge Court
Alpharetta, GA 30005
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If you have any questions that are not answered on this page, please contact:
Attendee Relationship Manager